The Services Operations management students of F18 batch visited Krishnapatnam port as a part of the requirement of course objectives. The objectives of the visit was to understand the end to end services offered by Krishnapatnam port, to study the implementation of Technology in
service encounter, to study the capacity challenges/ utilization of the facilities in the port and also to explore the service quality implementation in port services. The visit was arranged and guided by two faculty members Dr.M.Ramasubramaniam and Dr.L.Aravindh Kumaran from operations specialization. The students learnt a lot on Services Operations in a Port.